MONROE, Ga., June 17, 2011 /PRNewswire/ -- According to a just-released report by J.D. Power and Associates, Walton EMC Natural Gas ranks highest in customer satisfaction among retail natural gas providers in Georgia.
The study examines four key factors: price, billing and payment, communications and customer service. Besides the highest overall score of 724, Walton also scored highest in each of the four study areas. The industry average is 667.
By scoring 724, Walton is the only Georgia marketer to earn a JDPower.com Power Circle Rating of five, making it "Among the best" according to the Power Circle Ratings Legend.
The study is based on 1,853 residential interviews conducted in April 2011.
"The J.D. Power Award affirms what our customers have known all along," said CEO Ronnie Lee. "Our cooperative roots mean that we're focused on serving the customer and doing what's best for them."
"We work hard day in and day out to bring value and excellent, friendly service to our customers," said Natural Gas Director Allen Powers. "A big part of that value is teaching our customers how to get the most for their energy dollar through energy conservation techniques."
Both Lee and Powers pledge that the employees of Walton EMC Natural Gas will continue to improve service and work to reach an even higher level of customer satisfaction.
Since 1968, J.D. Power has been conducting quality and customer satisfaction research based on survey responses from millions of consumers worldwide. With high consumer brand recognition and confidence, the company is ranked as one of the top global and US research companies.
Walton EMC Natural Gas is a subsidiary of Walton Electric Membership Corporation and is empowered by the Georgia Legislature and Georgia Public Service Commission to bring true competition and meet consumers' natural gas needs throughout the state.
For more information, see the J.D. Power and Associates news release at http://businesscenter.jdpower.com/news/pressrelease.aspx?ID=2011086
SOURCE Walton EMC Natural Gas
