VIRGINIA BEACH, Va., Sept. 28, 2011 /PRNewswire/ -- Ireland's leading Independent Forecourt Retailer, Petrogas Global Limited, serving customers in Ireland and the UK in over 80 locations, predominately under the Applegreen Brand, is streamlining their sites' request tracking into a single, centralized system with Novo Solutions Help Desk Software.
Moving beyond typical IT requests, Applegreen is utilizing the Novo Service Desk to manage and track various kinds of store requests, from problems with equipment to management of physical assets. Applegreen has won acclaim internationally as well as in Ireland and the UK and is widely renowned as an innovator within the forecourt industry. Last year Applegreen received the NACS award for International Convenience Retailer of the Year. On a national level in 2010, amongst other awards, Applegreen received a Retail Excellence Retailer of the Year award and the Envirocom Award for Best Environment Performance in the Retail Sector.
With regard to Novo's helpdesk application, Adrian Giffney, Applegreen's Technical Operations Manager says, "It will give us what we want, which is a simple way of logging calls that is effective in terms of reports and helpdesk performance. In the long term we will get positive results from this investment and this will save us money going forward."
"When equipment is down, not only are customers inconvenienced but sales are compromised," states Joe Barrett, Retail Director. "Being able to manage store requests from a single system will help us to respond more efficiently and resolve issues faster, which in turn benefit our customers."
About Applegreen
Applegreen is a private Irish Company and is Ireland's largest independent forecourt retailer with over 80 sites trading in the Republic of Ireland and United Kingdom. It currently employs over 1,000 people and continues to grow rapidly since the brand was established in 2004. For more information see: http://www.applegreen.ie/press.
About Novo Solutions
Novo Solutions is a leading provider of scalable, easy to use web based help desk, customer support and knowledge management solutions. For more information on the Novo Suite of Customer Support Software products go to the company's website at www.novosolutions.com/.
SOURCE Novo Solutions
