DENVER, Oct. 4, 2011 /PRNewswire/ -- Alpine Access, the premier provider of virtual contact center solutions and services, today announced it has been selected by a leading on-demand video Internet subscription service company to develop virtual learning curriculum for hundreds of employees in locations throughout North America. Once developed, the multi-faceted, eLearning program will be delivered using Alpine Access' integrated talent development platform, including a proprietary, cloud-based learning and content management system.
When faced with rapid growth, companies with traditional brick-and-mortar call centers must tackle the challenge of cost-effectively training and developing groups of employees based in multiple locations. Rather than addressing each location separately, Alpine Access' SaaS-based talent development platform allows facilitators to provide consistent, highly effective learning services to employees nationwide at a lower overall cost. This scalability, along with robust analytics and progress tracking systems, give companies a solution that improves retention, reduces attrition and engages students like never before.
"To create an effective, eLearning program, you must first start with a curriculum that provides multiple opportunities for learners to apply what they learn," said John Kruper, President of Alpine Access University. "Alpine Access' curriculum development team and talent development platform apply the latest adult learning theories to the needs of corporate training programs. In this way, clients have unprecedented access to the most sophisticated learning solutions for the ultimate benefit of higher performing employees."
Alpine Access' talent development services and platform were originally developed to train the company's own workforce of 4,500 home-based employees. Today, Alpine Access is the only service provider to offer a complete end-to-end solution for hiring and developing talent, which is used by many of North America's largest brands. From the customizable, multi-modal curriculum to the experienced facilitators and state-of-the-art technology, Alpine Access' eLearning solution supports more than 1 million hours of online training annually and has easily accommodated growth in users of over 50% annually with high system stability.
About Alpine Access
Alpine Access is redefining the contact center industry through its virtual outsourcing services and solutions. Founded in 1998, Alpine Access powers the customer service and technical support operations of many leading international brands through over 4,500 work-at-home professionals across the U.S. and Canada. The company also offers a robust suite of distributed workforce solutions and capabilities, including SaaS-based recruiting and eLearning platforms, security solutions in the cloud, and consulting services. Rated the #1 contact center and CRM outsourcer for client satisfaction by the Black Book of Outsourcing, Alpine Access' clients include respected Fortune 1000 companies in the financial services, communications, technology, healthcare, retail, travel and hospitality sectors. For more information, visit the Alpine Access website at www.alpineaccess.com or call 1-866-279-0585.
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SOURCE Alpine Access
