FORT WORTH, Texas, March 5, 2012 /PRNewswire/ --Crescent Real Estate Holdings LLC announced today it earned its second consecutive and eighth overall National Commercial Real Estate Customer Service Award for Excellence - Category II. Known as the "A List" award and considered one of the most prestigious awards in the commercial real estate industry, the honor recognizes excellence in customer service based on direct customer satisfaction surveys.
Crescent has been selected for this award each year it has participated in the survey process, earning back-to-back awards in 2010 and 2011 and six consecutive awards from 2001 to 2006. During 2011, Crescent owned or managed a portfolio of 35 premier office buildings totaling over 17 million square feet located in select markets across the United States with major concentrations in Dallas, Fort Worth, Houston, Denver and Las Vegas.
Established in 1997 by CEL & Associates, Inc., the Customer Service Award for Excellence recognizes companies whose management performance and commitment to highest levels and quality service are considered Best in the Industry. CEL conducts more than 2,500,000 customer surveys annually to establish service and performance benchmarks used throughout the United States. Crescent competes with national commercial real estate companies that own or manage 31 to 100 properties.
"Customer service distinguishes Crescent amongst its competitors. The CEL 'A List' Award validates that Crescent's superior customer service - our core value - is recognized and appreciated by our customers," said John Goff, Chairman and CEO of Crescent Real Estate Holdings LLC.
Christopher Lee is founder of CEL & Associates, Inc. the largest independent surveyor of customer opinions in the real estate industry and the company that surveys customers for the "A List" awards. According to Lee, quality and level of service provided to office customers is a key factor in building and sustaining brand and customer loyalty, retention, increasing asset value and generating best in class operating and financial performance.
"Crescent's commitment to the highest level of quality and service to customers resulted in Crescent's Best in the Industry ranking for 2011 - an achievement that is hard earned and well deserved," Lee said.
According to Crescent COO Jason Anderson, Crescent employees passionately focus on customers. "Everything we do is focused on our customers' needs. Building design, operations, maintenance, amenities and programs are planned to improve our customers' experience at Crescent properties."
ABOUT CRESCENT
Crescent Real Estate Holdings LLC is headquartered in Fort Worth, Texas. Through its subsidiaries, Crescent owns or manages a portfolio of 26 premier office buildings totaling over 9.5 million square feet located in select markets across the United States with major concentrations in Dallas, Fort Worth, Houston, Denver and Las Vegas. Crescent also holds investments in resort residential developments in locations such as Scottsdale, Vail Valley, and Lake Tahoe; luxury hotels; and the wellness lifestyle leader, Canyon Ranch®. For more information, visit Crescent's Web site at www.crescent.com.
SOURCE Crescent Real Estate Holdings LLC
