OAKVILLE, Ontario, Sept. 18, 2012 /PRNewswire/ --HelpSTAR, a leading pioneer of help desk software, today announced that Canon Latin America, a world leader in imaging solutions, relies on HelpSTAR to provide its staff with extensive features that assist in implementing procedures, improving efficiency and building collaboration throughout its organization.
Frank Leo, senior manager of IT for Canon Latin America, and his team, use HelpSTAR software for IT purposes to track day-to-day actions and provide automation of service requests. It didn't take long before other departments saw the benefits of utilizing the software to systematize and capture approvals for expenses and track campaign actions.HelpSTAR professionals worked with the Canon team to develop templates that were specifically designed to streamline intricate projects and build a centralized database that allows Canon Latin America to quickly query, search and track project progress in multiple departments from one consolidated view.
"HelpSTAR has enormously impacted the dynamics of our company's daily processes," said Leo. "Its software has allowed us to streamline reports electronically and track their progress cross-departmentally, drastically improving our efficiency and ultimately elevating our project ROI. We couldn't ask for more from HelpSTAR. Its software has taken our collaborative workflow to the next level."
HelpSTAR software has unique features including a rich array of collaborative objects that range from instant messages between representatives, documents (including encryption, check-in/out, searches and preview functionality) and integrated appointments and meetings. Canon Latin America utilizes these features in sales and marketing to send, receive and view communications relating to projects within one consolidated view.
"Canon Latin America is a prime example of how our software can be utilized far beyond the help desk," said Igal Hauer, CEO of HelpSTAR. "Our main focus is to provide our clients with tools that enhance their efficiency and productivity especially as project loads increase. Companies depend on collaborative software with superior features to extend the IT service desk capabilities."
About HelpSTAR:
HelpSTAR help desk software is an easy-to-use service desk collaborative suite that provides rapid issue, problem resolution and change management capabilities out of the box without the need for lengthy deployment and staff training. Designed for organizations with 10 to 500 support reps servicing 100 to 50,000 employees, HelpSTAR expedites problem handling through features such as intelligent queuing, various self-help tools, and prompts such as alarms, follow-up reminders, and automatic priority escalation. It offers both a built-in library of standard reports and custom query capabilities. HelpSTAR is available in both client/server and web-based versions running on Microsoft or Microsoft SQL. For more information, visit www.helpstar.com.
Media Contact:
Kim Dearborn
Nadel Phelan, Inc
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SOURCE HelpSTAR
