DUBLIN, Dec. 03, 2014 /PRNewswire/ -- Research and Markets has announced the addition of the "Global B2C E-Commerce Delivery 2014" report to their offering.
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Since Amazon.com introduced same day delivery in the USA 2009, many E-Commerce players and multi-channel retailers have followed, such as Google Shopping, Nordstrom, eBay and Wal-Mart in the USA, online luxury retailer Net-a-Porter in the UK, online merchants Snapdeal in India and Jingdong in China. However, global surveys show that many online shoppers value free delivery over same-day delivery. Shoppers also want other delivery options such as delivery at an appointed time, or pick-up in-store or at another arranged location. Another trend is that retailers are developing and strengthening their own delivery networks, moving fulfillment centers closer to customers and increasing delivery from nearby stores rather than logistics centers where possible. By intensifying these activities, online and multi-channel merchants are entering the province of fulfillment companies and parcel carriers such as DHL, UPS, FedEx, DPD and others.
In the North American E-Commerce market, more merchants in the USA offer free and same-day delivery options, while the larger ones are developing their own delivery fleets. The same-day delivery became a trend among cross-channel and online merchants, even though less than 10% of shoppers say that same delivery is a top factor in shopping More than three quarters of online shoppers value free delivery more than same day delivery. Free or low cost shipping was the most important aspect of the online shopping experience for majority of online shoppers in Canada, also.
The B2C E-Commerce market in Latin America faces other issues. In Brazil, the major challenges are high consumer demand for free shipment and consumer frustration with delays in delivery. The postal system accounts for the largest share of the B2C E-Commerce delivery in Brazil. In Argentina, over half of online shoppers had their online purchases delivered to their homes in 2013, while a quarter picked them up in store. Online shoppers in Mexico value free shipping, as more than half are ready to add items to the cart in order to qualify for free shipping, and online retailers who have offered free shipping promotions note significant increase in sales.
Online shoppers in Europe also value free shipping. Free delivery for future purchases was expected almost two thirds of online shoppers in Germany, Switzerland and Austria. In those Central European nations the online retailers focused their efforts on timely delivery. Same day delivery is becoming the standard for online merchants in Germany, even though consumers would prefer free delivery within two or three days. High delivery cost was among the main reason for abandoning an online shopping cart in Germany.
Key Topics Covered:
1. Management Summary
2. Global
3. North America
3.1. USA (Top Country)
3.2. Canada
4. Latin America
4.1. Brazil (Top Country)
4.2. Argentina
4.3. Colombia
4.4. Mexico
4.5. Uruguay
5. Europe (Regional)
6. Central Europe
6.1. Central Europe (Regional)
6.2. Germany (Top Country)
6.3. Switzerland
7. Western Europe
7.1. UK (Top Country)
7.2. France (Top Country)
7.3. Belgium
7.4. Italy
7.5. Netherlands
7.6. Spain
8. Eastern Europe
8.1. Russia (Top Country)
8.2. Poland
8.3. Turkey
8.4. Ukraine
9. Scandinavia
9.1. Scandinavia (Regional)
9.2. Sweden (Top Country)
9.3. Denmark
10. Asia-Pacific
10.1. Japan (Top Country)
10.2. South Korea (Top Country)
10.3. China (Top Country)
10.4. Australia
10.5. India
10.6. Indonesia
10.7. Singapore
10.8. Thailand
11. Middle East
11.1. Middle East (Regional)
11.2. UAE (Top Country)
12. Africa
12.1. Africa (Regional)
12.2. South Africa (Top Country)
12.3. Egypt
12.4. Morocco
Companies Mentioned:
- DHL
- DPD
- eBay
- FedEx
- Google Shopping
- Jingdong
- Net-a-Porter
- Nordstrom
- Snapdeal
- UPS
- Wal-Mart
For more information visit http://www.researchandmarkets.com/research/5lnn69/global_b2c
Media Contact: Laura Wood , +353-1-481-1716, press@researchandmarkets.net
