Call Centers (In-House and Outsourced) Market 2015-2022 - Despite Outsourcing Wave, In-House Call Centers Continue to Remain Dominant - Research and Markets

DUBLIN, June 20, 2016 /PRNewswire/ --

Research and Markets has announced the addition of the "Call Centers - Global Strategic Business Report" report to their offering.

The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2015 through 2022. Also, a six-year historic analysis is provided for these markets. Market data and analytics are derived from primary and secondary research.

This report analyzes the worldwide markets for Call Centers in US$ Million by the following Types: In-House, and Outsourced.

The report profiles 138 companies including many key and niche players such as

• [24]7 Inc. (US)
• Alliance Data Systems, Inc. (US)
• ATOS S.A. (France)
• BT Communications (Ireland) Limited (Ireland)
• Capita Customer Management Limited (UK)
• Convergys Corp. (US)
• Entel Call Center (Chile)
• EXL Service Holdings, Inc. (US)
• Genpact (US)
• HCL BPO Services NI Ltd (Ireland)
• IBEX Global (US)
• IBM Global Process Services Pvt. Ltd (India)
• Plusoft Informatica Ltda (Brazil)
• Sitel (US)
• Sykes Enterprises, Inc. (US)
• Tata Consultancy Services Limited (India)
• Teleperformance SA (France)
• West Corporation (US)
• Wipro Ltd (India)

Key Topics Covered:

1. Industry Overview

2. Noteworthy Market Trends, Growth Drivers & Issues

3. A Peek Into Vertical End-Use Industries

4. Conceptual Overview

5. Strategic Insight

6. Call Center Consolidation - Whether, Why And How

7. Pertinent Regulatory Issues

8. Recent Industry Activity

9. Focus On Select Global Players

10. Global Market Perspective

Total Companies Profiled: 138 (including Divisions/Subsidiaries 149)

• The United States (67)
• Canada (3)
• Japan (3)
• Europe (28)
• - France (6)
• - Germany (2)
• - The United Kingdom (8)
• - Spain (1)
• - Rest of Europe (11)
• Asia-Pacific (Excluding Japan) (39)
• Latin America (6)
• Africa (1)
• Middle-East (2)

For more information visit http://www.researchandmarkets.com/research/8qwcw7/call_centers

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Research and Markets
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