Global procurement intelligence advisory firm, SpendEdge, has announced the release of their 'Inbound Support Procurement Market Research Report.' The insights and data in this report provide a strategic analysis of the supply markets, factors influencing purchasing decisions, procurement best practices, pricing models, supplier landscape, and an analysis of the supplier capability matrix of the professional services industry. This report breaks down the data and analysis behind the procurement of inbound support and acts as an all-inclusive guide for making smart purchasing decisions.
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Global Inbound Support Procurement Market Intelligence Report (Graphic: Business Wire)
"Growth of the inbound support services market is driven by the increase in brands' need to improve customer satisfaction and retain more customers," says lead SpendEdge procurement analyst Angad Singh. "The industry is currently witnessing the emergence of reshoring and nearshoring options that serve as service differentiator by avoiding the language and cultural barriers from the offshoring model," added Angad.
Key Report Features
Supply Market Insights | Negotiation Strategies | ||
Procurement Best Practices | Category Risk Analysis | ||
Cost Saving Opportunities | Key Supplier Analysis | ||
Pricing Models | Supplier Capability Matrix | ||
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Report Highlights
- SpendEdge analysts have estimated the global inbound support market to grow at a CAGR of 9.21% over the forecast period.
- Buyers must ensure the communication and technical capabilities of suppliers by evaluating agent recruitment practices, complementary training options, and use of call recording to improve service.
- Category managers also need to carefully evaluate suppliers' technology and software integration to ensure the procurement of relevant integrated systems.
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Inbound Support Pricing Trends
Buyers of inbound support services can opt for either the volume-based pricing model or the hourly pricing model. The volume-based pricing model is more preferred as buyers are charged based on volumes of inbound calls. The volume-based pricing model provides the added advantage of not being bound by time slots, thereby facilitating 24/7 support.
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About SpendEdge
SpendEdge shares your passion for driving sourcing and procurement excellence. We are a preferred procurement market intelligence partner for Fortune 500 firms and other leading companies across numerous industries. Our strength lies in delivering robust, real-time procurement market intelligence that helps sourcing and procurement professionals make informed decisions. These innovative procurement solutions help enterprises transform structural capabilities, improve execution efficiency, and fast-track time to savings.
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Contacts:
SpendEdge
Shilpa Balakrishnan
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