SpendEdge, a global procurement market intelligence firm, has announced the release of their Global Inbound Support Category Procurement Market Intelligence Report.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20190205005560/en/
Global Inbound Support Category Procurement Market Intelligence Report. (Graphic: Business Wire)
Buyers are exhibiting a growing preference towards outsourcing a range of support services in their attempts to improve customer service while enhancing focus on their core business. This is creating substantial demand for the inbound support services. The nature of the business of end-user industries such as hotel and healthcare is driving buyers from this sector to leverage helpdesk outsourcing to minimize costs while boosting the productivity and efficiency of helpdesk operations. Despite such projected scopes for growth, the increasing attrition rate will pose as one of the significant procurement challenges for buyers for whom supply assurance is a critical criterion for seamless productivity. Download the Free Sample copy of this Inbound support market intelligence report here!
Telehealth services are gaining prominence in the US, which in turn, is creating a requirement for helpdesk and tech support to cater to online patient consultation. This is accelerating the category spend momentum in the region. The advent of global companies from industries such as apparel, telecommunication, and healthcare in APAC will propel demand for inbound support activities such as inbound sales, customer service, and helpdesk support in the region. The rapid rate of adoption of cloud-based contact centers by buyers in Europe will improve scopes of the category growth in the years to come.
This inbound support procurement research report offers a comprehensive analysis of the primary cost drivers and its subsequent impact on the overall pricing. Current supply market forecasts and the spend opportunities for the suppliers are also offered in this market intelligence report. In this report, the category spend is analyzed from the perspective of the buyers and the suppliers.
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"Category managers must examine the customer support interactions to identify the critical concerns of customers while using any specific product or service. This offers visibility on the area of improvement based on the queries," says SpendEdge procurement expert Anil Seth
This inbound support procurement research report has estimated that the following cost drivers will influence the category growth in the following years:
- Use of chatbots will lead to significant savings in operational costs
- High attrition rate is a significant risk for the category
- Buy the full market intelligence report on inbound support here!
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SpendEdge's procurement market intelligence reports for the professional services category provide detailed supply market forecasts and information on cost drivers that impact category growth. Such information will help procurement managers as well as the suppliers to determine the total cost of ownership and change their procurement strategies accordingly. Additionally, SpendEdge's reports provide category management insights and information on the procurement best practices for the category.
Report scope snapshot: Inbound support
US market insights
- Supplier cost structure in the US
- Margins of suppliers in the US
- Category cost drivers
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Best practices
- Procurement excellence best practices
- Procurement best practices
- Sustainability practices
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Category ecosystem
- Competitiveness index for suppliers
- Buyer power
- Supplier power score
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- Global Construction Professional Services Category Procurement Market Intelligence Report
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About SpendEdge:
SpendEdge shares your passion for driving sourcing and procurement excellence. We are the preferred procurement market intelligence partner for 120+ Fortune 500 firms and other leading companies across numerous industries. Our strength lies in delivering robust, real-time procurement market intelligence reports and solutions. To know more, https://www.spendedge.com/request-free-proposal
View source version on businesswire.com: https://www.businesswire.com/news/home/20190205005560/en/
Contacts:
SpendEdge
Anirban Choudhury
Marketing Manager
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UK: +44 148 459 9299
https://www.spendedge.com/contact-us
