ISG Provider Lens report also finds growing interest in Microsoft Azure cloud solutions among German enterprises
FRANKFURT, Germany, May 07, 2020)), a leading global technology research and advisory firm.
The 2020 ISG Provider Lens Microsoft Ecosystem Report for Germany finds German enterprises and midmarket companies embracing service providers for consulting and the design of Microsoft implementations, as the software giant continues to add to its product suite. German end-users are expecting an increasingly mobile and universal workplace, even at small and midsize companies, and service providers can help those companies cater to employee demands, the report says.
"Workers are demanding an employee-centric approach to technology," said Andrea Spiegelhoff, partner, ISG DACH. "The transition to this model is often quite complex, and smart companies are using service providers that offer change management programs to get all end users on board."
Many German companies are also looking to reduce system downtime and disruption to end users, the report says. Common problems like forgotten passwords are increasingly being resolved through self-service portals and chatbots offered through Microsoft-focused service providers. Employees also expect automated capabilities for standard processes such as onboarding and the distribution of new software.
In addition, large enterprises are increasingly demanding automation tools, as well as DevOps services and containerization for setting up and managing cloud platforms, the report says. German companies are interested in result-oriented pricing models.
Nearly a third of all German companies have set up workloads on Microsoft Azure, primarily using a hybrid cloud approach, the report adds. Azure is the second largest cloud platform in Germany, with its market penetration growing. The competitive gap between Azure and market-leading AWS has narrowed significantly, with many programmers shifting to Azure. There is a growing interest in Germany in using Azure Stack as a platform for operating unconnected cloud services, the report says.
The report finds ERP provider SAP shifting away from its own hosting solutions, and instead moving to cloud hyperscalers, particularly Azure.
The report also finds many German companies actively migrating to the Microsoft Teams collaboration suite. Communication and collaboration are the key tools for reshaping the way people work in offices.
German companies also are increasingly interested in workplace-as-a-service and software-as-a-service solutions related to the Microsoft ecosystem, the report finds.
The 2020 ISG Provider Lens Microsoft Ecosystem Report for Germany evaluates the capabilities of 59 providers across six quadrants: Managed Services for Azure for the Midmarket, Managed Services for Azure for Large Accounts, Office 365 Integration for the Midmarket, Office 365 Integration for Large Accounts, SAP on Azure, and SharePoint Integration.
The report names Arvato Systems as a leader in five quadrants, and Atos, CANCOM and Devoteam | Alegri as leaders in four. Accenture (Avanade), AppSphere, Axians, Capgemini, Deutsche Telekom (TSI) and DXC Technology are named leaders in three quadrants, and Computacenter a leader in two. Accenture, All for One Group, Bechtle, Cognizant, Data One, Deutsche Telekom (TDG), Fujitsu, GAB ExactlyIT, Glück & Kanja, Infosys, Scheer and Wipro are named leaders in one quadrant.
A customized version of the report is available from Scheer.
The 2020 ISG Provider Lens Microsoft Ecosystem Report for Germany is available to subscribers or for one-time purchase on this webpage.
About ISG Provider Lens Research
The ISG Provider Lens Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe and Latin America, as well as in the U.S., Germany, the U.K., France, the Nordics, Brazil and Australia/New Zealand, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
The series is a complement to the ISG Provider Lens Archetype reports, which offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
About ISG
ISG) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries-a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.
