Poll Reveals Growing Reliance on Highly Rated Managed Services Providers as AI and Automation Disrupt Traditional Revenue Cycle Management Models
DENVER, CO / ACCESS Newswire / June 17, 2025 / Black Book Research released updated survey results today revealing that ongoing regulatory changes and evolving reimbursement policies are driving healthcare organizations to increasingly seek partnerships with highly-rated Revenue Cycle Management (RCM) outsourcing vendors. Amid intensifying pressures from value-based care models, compliance mandates, and new transparency rules, health systems are prioritizing vendors capable of leveraging advanced artificial intelligence and intelligent automation.
In Black Book's Q2 2025 survey of revenue cycle leaders across 320 hospitals and health systems, 85% reported actively reassessing or restructuring their outsourcing agreements to accommodate rapidly changing reimbursement policies and regulatory environments. Healthcare finance executives highlighted increased complexity around Medicare payment rules, price transparency regulations, surprise billing protections, and payer contract management as key factors reshaping their approach to outsourcing.
"Healthcare's regulatory landscape has become significantly more demanding, heightening the necessity for expert-managed RCM services supported by robust AI and automation capabilities," said Doug Brown, Founder of Black Book Research and author of the best-selling The Black Book of Outsourcing (Wiley Publishers). "Providers now require strategic partnerships with vendors who offer both proven expertise in healthcare compliance and technology-driven efficiencies. This is a critical departure from traditional, labor-intensive BPO models toward outcome-based, intelligent solutions."
Key Findings Include:
93% of healthcare finance leaders now require outsourced RCM partners to possess proven expertise in regulatory compliance and reimbursement policy management.
87% of respondents expect their outsourcing vendors to deliver AI-driven automation capabilities as part of standard service agreements.
68% are actively exploring hybrid vendor models where external teams utilize the provider's internal AI platforms to optimize outcomes.
77% of health systems have achieved measurable improvements in denial management and reimbursement accuracy by partnering with highly rated, automation-enabled outsourcing providers.
Why Leading Providers are Choosing Advanced RCM Outsourcing Partners
Survey respondents underscored the substantial benefits of RCM outsourcing to top-ranked, automation-savvy vendors, including:
Enhanced compliance and reduced audit risks related to evolving regulatory requirements.
Real-time adaptability to changing reimbursement methodologies and payer contracting complexity.
Significant cost-to-collect reductions through streamlined operations.
Improved denial prediction, faster collections, and superior patient financial engagement experiences.
Strategic resource reallocation allowing internal teams to focus on complex analytics, payer negotiations, and patient experience.
"Health systems that select reputable RCM outsourcing providers equipped with AI and automation consistently report enhanced financial outcomes, reduced operational burdens, and heightened agility amid shifting regulations," Brown noted.
Black Book Research's Two-Decade Leadership in Outsourcing and Managed Services
For over twenty years, Black Book Research has been the foremost authority in evaluating outsourcing and managed services providers across various industries. Renowned for comprehensive, independent satisfaction polling, Black Book has delivered unmatched insights into vendor performance, buyer satisfaction, and strategic outsourcing effectiveness. By leveraging millions of validated user responses worldwide, Black Book uniquely identifies market leaders, illuminates best practices, and delivers precise qualitative metrics essential for informed outsourcing decisions. Black Book's founder, Doug Brown, co-author of the seminal bestselling resource, The Black Book of Outsourcing (first published in 2004 by Wiley & Sons, and regularly updated), has consistently advanced the industry's understanding of managed services' evolving opportunities and challenges.
"Our deep-rooted expertise and dedication to refining our survey methodologies position Black Book as the definitive leader in actionable outsourcing insights," said Brown. "We continue to empower healthcare finance leaders and outsourcing professionals with robust, timely data that supports critical operational and strategic decisions in today's rapidly changing landscape."
About Black Book Research
Black Book Market Research LLC is a healthcare-centric market research firm, delivering unbiased evaluations of healthcare technology and managed service vendors through comprehensive user surveys. For more information or to access free industry reports, visit www.blackbookmarketresearch.com.
Contact Information
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SOURCE: Black Book Research
View the original press release on ACCESS Newswire:
https://www.accessnewswire.com/newsroom/en/healthcare-and-pharmaceutical/black-book-survey-evolving-healthcare-regulations-and-reimbursement-p-1040375
