Edmonton, Alberta--(Newsfile Corp. - July 14, 2025) - Everyday People Financial Corp. (TSXV: EPF) (OTCQB: EPFCF) ("Everyday People" or the "Company") is pleased to provide an operational update regarding its United Kingdom ("UK") Revenue Cycle Management ("RCM") division, which includes BPO Collections Limited ("BPO"), Commercial Collection Services Limited ("CCS"), and Everyday People Financial Solutions ("EPFS").
The Company's UK RCM division now employs over 650 staff and continues to deliver services to government, utilities, and financial institutions. Recent technology deployments have led to measurable operational efficiencies across the group.
"We have been focused on enhancing our capabilities in the UK through continued investment in people, process, and technology," said Graham Rankin, Co-CEO, RCM (UK). "Our goal remains to deliver strong outcomes for our clients and their customers while operating in a highly compliant and efficient manner."
Recent AI Technology Deployments and Measurable Outcomes
The adoption of digital income and expenditure solutions, such as those provided by Inicio.AI, has contributed to operational efficiencies, including a 24% reduction in call handling time and a 29% increase in customer engagement outcomes. Payment success rates have also improved to 93%. The platform has helped identify approximately $50 million (£27 million) in unclaimed benefits for customers (based on the Bank of Canada rate on July 11, 2025, GBP=CAD$1.8481).
Additionally, the implementation of AI-driven speech analytics technology from Fournet has enabled real-time agent feedback and the automation of call summaries, reducing post-call wrap-up time by 50%. The system now assesses 100% of calls for quality, helping to ensure consistent service standards and compliance.
Following the success of these deployments in the UK, the Company plans to implement these AI technologies across its Canadian RCM operations with implementation in Canada expected to begin in fall the of 2025. This expansion is expected to support further service enhancements and operational efficiency across the group.
In addition to these AI innovations, the Company's UK operations continue to leverage its proprietary Affordability and Vulnerability Assessment Platform, which has been a cornerstone of its ethical collections approach for over 17 years. This platform, now enhanced with AI capabilities, ensures that assessments of a customer's ability to pay are balanced with regulatory requirements and best practices for protecting vulnerable individuals. The Company's long-standing commitment to responsible collections is aligned with evolving UK regulatory frameworks, where affordability assessments are now a mandatory element of consumer protection standards.
Overview of UK RCM Operations
BPO Collections Limited
Headquartered on the West Coast of Scotland, BPO has operated in the UK collections industry for over 25 years and provides services supported by analytics, desktop tracing, and call quality assurance tools. The company services a range of clients across financial and government sectors and is equipped to deliver receivables management solutions in both regulated and non-regulated environments. BPO's operations are built on a compliance-focused framework, and the business continues to invest in digital infrastructure to support service delivery and reporting.
Commercial Collection Services Limited
Operating from London, CCS provides receivables management services to public sector and utility clients. The company operates in regulated environments and maintains a scalable staffing model supported by experienced leadership. CCS continues to focus on structured service delivery, customer engagement, and operational performance tracking.
Everyday People Financial Solutions
Located in the heart of Glasgow's George Square, EPFS has grown to a team of over 240 staff and recently expanded to a second office floor. The business specializes in white-label service delivery using client systems and brand frameworks. EPFS has invested in scalable training infrastructure and digital tools to support clients across government and financial sectors.
Everyday People Financial's approach in the UK reflects its leadership in ethical collections, with a proven 17-year track record in affordability and vulnerability assessments that safeguard consumer well-being and align with regulatory expectations.
About Everyday People Financial Corp.
Everyday People Financial Corp. is a technology-driven financial services company with a mission to help individuals and businesses manage money better. First established in 1988, we have a workforce of over 650 people operating in the United Kingdom and Canada providing fully fee-for-service solutions across two business pillars operating in Canada and the United Kingdom.
Revenue Cycle Management (RCM), which helps organizations recover receivables and streamline billing processes without purchasing consumer debt, and Financial Services, which provides digital tools and credit access programs that support Canadians on their financial journey, all without lending money.
Founded on the belief that everyone deserves a second chance to rebuild financial health and wealth, the Company is committed to providing affordable, innovative, and responsible financial solutions that create lasting value for our clients, customers, and shareholders.
We are changing the way people manage money by enhancing our client and consumer services with our own affordability assessment programs with specialized financial products and literacy programs. We're helping everyday people rebuild their financial health for generational wealth. We stand for creativity and entrepreneurship. Our combination of companies, products and services has been established to ensure we can fulfill consumers' financial needs and service them in a low-cost and effective manner.
For more information visit: www.everydaypeoplefinancial.com.
Contact
Graham Rankin
Co-CEO, RCM (UK) of Everyday People Financial Corp.
Barret Reykdal
Co-CEO, RCM (North America) of Everyday People Financial Corp.
letsconnect@epfinancial.ca
1 888 825 9808 (Press Option 2 for Investor and Media Relations)
Cautionary Note Regarding Forward-Looking Statements
This news release includes certain "forward-looking statements" or "forward-looking information" (collectively referred to hereafter as "forward-looking statements") under applicable Canadian securities legislation. Forward-looking statements include, but are not limited to, statements with respect to financial performance and key financial metrics, results of operations, integration of the acquired businesses, and the business, plans, strategy and operations of the Company. Forward-looking statements are necessarily based upon a number of estimates and assumptions that, while considered reasonable, are subject to known and unknown risks, uncertainties and other factors which may cause the actual results and future events to differ materially from those expressed or implied by such forward-looking statements. Such factors include, but are not limited to, expectations and assumptions concerning the Company and the acquired businesses as well as other risks and uncertainties, including those described in the documents filed by the Company on SEDAR+ at www.sedarplus.ca. There can be no assurance that such statements will prove to be accurate, as actual results and future events could differ materially from those anticipated in such statements. Accordingly, readers should not place undue reliance on forward-looking statements. The Company disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law.
Neither TSX Venture Exchange nor its Regulation Services Provider (as that term is defined in the policies of the TSX Venture Exchange) accepts responsibility for the adequacy or accuracy of this release.
To view the source version of this press release, please visit https://www.newsfilecorp.com/release/258778
SOURCE: Everyday People Financial Corp.
