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ACCESS Newswire
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SurveySparrow Inc.: SurveySparrow Launches SparrowDesk - the AI-First Customer Support Platform

SurveySparrow, a customer experience platform, has launched SparrowDesk- an AI-first customer support solution that auto-resolves tickets and brings teams closer to truly seamless, omni-channel support. This launch strengthens SurveySparrow's mission to simplify the entire customer experience lifecycle.

SAN FRANCISCO, CA / ACCESS Newswire / October 9, 2025 / SurveySparrow, trusted by over 10,000 businesses across 149 countries, has been steadily evolving into a multi-product company. Two years ago, it introduced ThriveSparrow, an employee experience platform built to help employees thrive in the workplace.

SparrowDesk

SparrowDesk
SparrowDesk logo

With the addition of SparrowDesk, SurveySparrow is expanding its suite early, joining companies like Atlassian, Zoho, and Freshworks in offering multiple solutions that together empower organizations to create better experiences - for both customers and employees.

SparrowDesk: Designed for the Future of Customer Service

As customer expectations climb, many support teams are left with outdated tools - and that's where AI can make a real difference.

SparrowDesk was built with humility and purpose - to address these challenges, not by replacing humans, but to equip them to deliver faster, more meaningful support.

At the heart of SparrowDesk are AI capabilities that learn continuously, adapt to context, and simplify everyday support operations. From auto-resolving repetitive tickets to supporting agents with AI Co-Pilot capabilities SparrowDesk ensures teams can stay focused on what matters most: serving customers with empathy and efficiency.

A Vision Born from Experience

"At SurveySparrow, we were using two different tools for customer support - one for email and one for chat. I've seen how difficult it is to manage multiple systems, reconcile reports, and deal with the chaos that creates for our teams and customers. That's when we thought: what if we built a truly omni-channel support tool, one that is AI-first and capable of resolving queries by itself? That vision, born out of our own struggles, became SparrowDesk."
- Shihab Muhammed, Founder of SurveySparrow

The customer service software market is projected to grow from USD 14.9 Billion in 2024 to USD 68.19 Billion by 2032. SparrowDesk is SurveySparrow's contribution to that future - not as another tool, but as a platform shaped by real-world pain points and strengthened by AI.

Built to Support, Not Complicate

SparrowDesk keeps support teams efficient and in control - whether managing hundreds or thousands of tickets. Its AI handles the routine: resolving common "how-to" questions, suggesting replies, and summarizing long tickets so teams can focus on what truly needs a human touch. With every interaction, it gets smarter and more helpful.

Key capabilities:

  • AI-Powered Resolutions - Instantly auto-resolves up to 60% of repetitive requests

  • AI Copilot - Assists agents with real-time suggestions, summaries, and context

  • Unified Inbox - Brings every customer conversation into one place

  • Automation Workflows - Minimizes repetitive manual tasks

"With SparrowDesk, the goal is simple: cut the noise, bring clarity, and give teams tools that truly help. AI powers this, but the heart of SparrowDesk is about making life easier for both agents and customers"
- Justin George, Product Owner at SparrowDesk

Learn how SparrowDesk is redefining support with AI at? www.sparrowdesk.com

Contact Information

Justin George
Product Owner
justin.george@surveysparrow.com
+1 (800) 481-0410

.

SOURCE: SurveySparrow Inc.



View the original press release on ACCESS Newswire:
https://www.accessnewswire.com/newsroom/en/computers-technology-and-internet/surveysparrow-launches-sparrowdesk-the-ai-first-customer-support-1084323

© 2025 ACCESS Newswire
Solarbranche vor dem Mega-Comeback?
Lange galten Solaraktien als Liebling der Börse, dann kam der herbe Absturz: Zinsschock, Überkapazitäten aus China und ein Preisverfall, der selbst Marktführer wie SMA Solar, Enphase Energy oder SolarEdge massiv unter Druck setzte. Viele Anleger haben der Branche längst den Rücken gekehrt.

Doch genau das könnte jetzt die Chance sein!
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Werbehinweise: Die Billigung des Basisprospekts durch die BaFin ist nicht als ihre Befürwortung der angebotenen Wertpapiere zu verstehen. Wir empfehlen Interessenten und potenziellen Anlegern den Basisprospekt und die Endgültigen Bedingungen zu lesen, bevor sie eine Anlageentscheidung treffen, um sich möglichst umfassend zu informieren, insbesondere über die potenziellen Risiken und Chancen des Wertpapiers. Sie sind im Begriff, ein Produkt zu erwerben, das nicht einfach ist und schwer zu verstehen sein kann.