SHANGHAI, Nov. 21, 2025 /PRNewswire/ -- Xiao-I Corporation (NASDAQ: AIXI), a global leader in cognitive intelligence solutions, today announced the contract renewal with a prominent Sino-European automotive joint venture for its intelligent dialogue robot and smart voice customer service solutions. This continued partnership highlights the significant return on investment and tangible business improvements delivered by Xiao-I's enterprise-grade AI platforms. The client, a major player in the Chinese automotive market, implemented the solutions to modernize its customer service operations. The renewal signifies successful deployment and the client's confidence in leveraging AI for sustained business growth. The engagement utilizes two core platforms from Xiao-I's suite of cognitive AI products:
- Intelligent Dialogue Robot (iBot Pro): Based on the advanced model, this multi-channel, multi-modal platform handles a vast range of customer inquiries-from product information and policy consultation to after-sales support and appointment scheduling-across websites, mobile apps, and social messaging platforms. Its 0-code/low-code architecture allows for rapid deployment and easy adaptation to evolving business needs.
- Smart Voice Customer Service: This solution provides robust, 24/7 voice-based support, enabling customers to interact naturally via telephone for services like status updates, complex queries, and call routing, ensuring seamless human-agent handoffs when necessary.
The integration of these AI solutions has driven significant, measurable outcomes for the automotive client, including enhanced customer experience through 24/7 instant support that ensure prompt responses and higher satisfaction scores. This has been coupled with a marked increase in operational efficiency, as the significant reduction in handle time for routine queries allows human agents to dedicate their expertise to more complex, high-value interactions. Furthermore, the automation of a large volume of repetitive inquiries has led to substantial annual cost savings, creating a more scalable and optimized service model for the future.
About Xiao-I Corporation
Xiao-I Corporation is a leading cognitive intelligence enterprise in China that offers a diverse range of business solutions and services in artificial intelligence, covering natural language processing, voice and image recognition, machine learning, and affective computing. Since its inception in 2001, the Company has developed an extensive portfolio of cognitive intelligence technologies that are highly suitable and have been applied to a wide variety of business cases. Xiao-I powers its cognitive intelligence products and services with its cutting-edge, proprietary AI technologies to enable and promote industrial digitization, intelligent upgrading, and transformation. For more information, please visit: www.xiaoi.com.
Forward-Looking Statements
This press release contains forward-looking statements as defined by the Private Securities Litigation Reform Act of 1995. Forward-looking statements include statements concerning plans, objectives, goals, strategies, future events or performance, and underlying assumptions and other statements that are other than statements of historical facts. When the Company uses words such as "may," "will," "intend," "should," "believe," "expect," "anticipate," "project," "estimate" or similar expressions that do not relate solely to historical matters, it is making forward-looking statements. Forward-looking statements are not guarantees of future performance and involve risks and uncertainties that may cause the actual results to differ materially from the Company's expectations discussed in the forward-looking statements. These statements are subject to uncertainties and risks including, but not limited to, the following: the Company's ability to achieve its goals and strategies, the Company's future business development and plans for future business development, including its financial conditions and results of operations, product and service demand and acceptance, reputation and brand, the impact of competition and pricing, changes in technology, government regulations, fluctuations in general economic and business conditions in China, and assumptions underlying or related to any of the foregoing and other risks contained in reports filed by the Company with the U.S. Securities and Exchange Commission ("SEC"). For these reasons, among others, investors are cautioned not to place undue reliance upon any forward-looking statements in this press release. Additional factors are discussed in the Company's filings with the SEC, including under the section entitled "Risk Factors" in its annual report on Form 20-F filed with the SEC on May 15, 2025, as well as its current reports on Form 6-K and other filings, all of which are available for review at www.sec.gov. The Company undertakes no obligation to publicly revise these forward-looking statements to reflect events or circumstances that arise after the date hereof.
SOURCE Xiao-I Corporation
