LOS ANGELES, CA / ACCESS Newswire / February 19, 2026 / Founded in 2004 and headquartered in El Segundo, California, Tires Easy is a direct-to-consumer online tire marketplace serving customers nationwide. The company has sold more than 8 million passenger, light truck, commercial and specialty tires across the United States and offers products from more than 200 tire brands.
Through a proprietary real-time pricing engine and automated multi-warehouse inventory integration system, Tires Easy enables consumers to purchase tires online with transparent pricing, confirmed availability and nationwide home or installer delivery options.
The online tire industry requires coordination across thousands of warehouse locations, dynamic manufacturer pricing feeds and time-sensitive shipping logistics.
Today, Tires Easy announced it has earned four Bronze Stevie Awards in the 20th Annual Stevie Awards for Sales & Customer Service, recognizing its documented customer service transformation and sales technology innovation.
2026 Stevie Award Wins:
Customer Service & Contact Center Achievement Category Winner
Customer Service Transformation Award
Award for Innovation in Sales
Best Use of Technology in Sales Award
"This recognition from the Stevie Awards, following our recent inclusion in Newsweek's list of America's Best Online Shops for 2026, reinforces that our investment in customer service infrastructure and sales technology is delivering measurable results," saidCait Ferguson, Director of Customer Service at Tires Easy.
"Our objective is to provide the best online tire buying experience in the United States by combining transparent pricing, fast response times and dependable after-sale support."
Customer Experience Built on Voice-of-the-Customer Leadership
Stevie Awards judges praised Tires Easy for executing a scalable customer experience transformation during a period of rapid national growth. The company redesigned its service operations using structured customer feedback, measurable service-level agreements (SLAs) and expanded omnichannel support via phone, email and live chat.
Judges cited significant improvements in responsiveness, scalability and customer satisfaction metrics.
"This is an excellent submission that clearly demonstrates a high-impact customer experience transformation under extreme growth pressure," one judge noted. "The shift to a stable and responsive customer experience will have a meaningful impact on customer trust."
Another judge highlighted the operational scalability achieved through customer-driven process redesign:
"The submission demonstrates a highly effective, voice-of-the-customer-driven transformation, converting a constrained support operation into a scalable, omnichannel service organization that delivered dramatic gains in SLA performance and customer satisfaction."
Tires Easy's customer experience strategy focuses on reducing friction in the online tire buying process, including:
Faster response times
Clearer order tracking and shipping updates
Transparent DOT information
Streamlined returns and warranty support
Nationwide installer delivery coordination
Real-Time Pricing Technology and Sales Innovation
In addition to customer service recognition, Tires Easy earned awards for its proprietary real-time tire pricing engine and automated inventory integration system. The company's technology dynamically connects thousands of warehouse data points to present customers with the lowest available price at the moment they shop without requiring manual price matching.
"Real-time pricing and automatic lowest-price guarantees solve a real customer problem and are not common in this industry," a judge wrote. "Scaling to thousands of warehouses without adding headcount is impressive."
By integrating inventory automation with transparent pricing logic, Tires Easy helps consumers confidently buy tires online while seeing accurate availability and competitive pricing in real time.
Trusted Nationwide Online Tire Retailer
Tires Easy continues to earn strong operational trust indicators, including:
BBB A+ accreditation (2026)
High repeat-purchase intent (2026)
Consistently strong ratings across major review platforms (2026)
Recognition as one of Newsweek's America's Best Online Shops for 2025 and 2026
Four 2026 Stevie Awards
The company's mission, "To make tire buying simple, transparent and affordable by offering customers a wide selection of brand-new tires backed by clear information, reliable service and fast delivery," centers on transparency, speed and service, values which are reflected in both performance metrics and customer outcomes.
"The clear linkage between customer feedback, process redesign, workforce expansion and measurable improvements enables judges to confidently assess both impact and sustainability," another judge commented.
"This represents a well-executed improvement effort," a judge concluded. "Nice job, Tires Easy team. Keep up the great work."
About Tires Easy
Brand name | Tires Easy |
Legal entity | Tires-Easy Holding, Inc. (doing business as Tires Easy) |
Headquarters | El Segundo, California |
Service area | Continental US |
Founded | 2004 |
Business model | Online tire marketplace linking warehouses, manufacturers and customers |
Scale (as of February 2026) | 8+ million tires sold, 200+ brands available |
Accreditation (as of February 2026) | BBB Accredited, A+ rating |
Contact and support | Phone: (855) 770-3279 |
Live chat hours | Monday to Friday, 8 am to 8 pm EST |
Spanish support | Monday to Friday, 8 am to 7 pm EST |
Installer network | Tires Easy partners with a nationwide network of independent installers. Customers can ship tires to a preferred service center and schedule installation during checkout. Tires Easy manages the tire purchase and delivery coordination while the installer completes the service and sets and collects installation fees. Tires Easy support can help with shipping, order status and delivery timing, and the installer handles the appointment and installation work. |
Website | https://www.tires-easy.com/ |
Support Page | https://www.tires-easy.com/contact-us |
Learn More About Tires Easy
To learn everything about Tires Easy including their mission, real-time tire pricing technology, nationwide delivery network and customer service philosophy, visit the company's About Us page at: https://www.tireseasy.com/about-us
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About Tires Easy
Founded in 2004, Tires Easy is a U.S.-based online tire marketplace headquartered in Los Angeles, California. The company has sold more than 8 million passenger, light truck, commercial and specialty tires nationwide. Tires Easy offers more than 200 tire brands and enables customers to shop by vehicle, tire size, performance category or budget.
Through proprietary real-time pricing technology, automated inventory integration and nationwide home or installer delivery, Tires Easy makes it simple, transparent and reliable for consumers to buy tires online in the United States. For more information, visit https://www.tireseasy.com/about-us.
Media Contacts:
Tammy Cancela
TrizCom PR
tammy@trizcom.com
972-898-8413
Jo Trizila
TrizCom PR
jo@trizcom.com
214-232-0078
SOURCE: Tires Easy
View the original press release on ACCESS Newswire:
https://www.accessnewswire.com/newsroom/en/automotive/online-tire-marketplace-tires-easy-wins-four-2026-stevier-awards-for-customer-service-in-1139147
