SANDY SPRINGS (dpa-AFX) - UPS expects to process a record 1.9 million returns from consumers on January 2, 2020, up 26% from last year's peak returns day.
UPS predicts a seventh consecutive record-breaking National Returns Day as consumers send back holiday orders ranging from ill-fitting sweaters to duplicate kitchen gadgets.
Now, consumers make purchases with returns in mind, and, according to the UPS Pulse of the Online Shopper study, 73% of online shoppers say the returns experience affects their likelihood to buy from a retailer again.
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