TEANECK (dpa-AFX) - Cognizant (CTSH) announced a strategic collaboration with Bupa Hong Kong, a health insurance specialist, to deliver its first AI-driven Business-Process-as-a-Service (BPaaS) solution for claims modernization in the region. The five-year engagement marks Cognizant's largest Intuitive Operations and Automation (IOA) services deal in Hong Kong.
Leveraging advanced AI-driven technologies, the BPaaS solution integrates cloud-native platforms, generative AI-led claims automation, and comprehensive fraud, waste, and abuse (FWA) detection. This unified strategy is designed to boost Bupa's productivity, strengthen regulatory compliance, and enhance customer experience.
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